International Voice Process Executive

Yashita R Mobile: +91-XXXXXXXXXX

Job Title: International Voice Process Executive
Department: Customer Support / Operations
Experience: 0.6–6 years
Employment Type: Full time

Job Responsibilities
Handle inbound and/or outbound international customer calls.
Resolve customer queries, complaints, and service-related issues professionally.
Provide accurate information about products, services, orders, billing, or accounts.
Maintain excellent customer service and meet quality standards.
Document customer interactions and update information in the CRM/system.
Follow company processes, scripts, compliance requirements, and escalation procedures.
Achieve assigned targets for productivity, quality, customer satisfaction, and attendance.
Coordinate with internal teams when issues require further assistance.

Requirements




Excellent verbal communication skills in English.
Valuable listening and problem-solving abilities.
Comfortable communicating with international customers.
Basic computer knowledge and familiarity with CRM tools.
Ability to work in rotational shifts, including night shifts, if required.
experienced candidates may apply.
Location: Electronic City, Phase 1, Bangalore (Strictly Work from Office)
Shift Timings: Rotational shifts (including night shifts)
Perks: Two-way cab facility and provided meals

Pay: ₹16,000.00 - ₹30,000.00 per month

Perks:
Food provided
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Service Representative Bengaluru
🏢 IntouchCX
📍 Bengaluru