What are we looking for?
Monitor & Outreach to ensure 100% completion of PS and Payout transactions end to end on time and also contribute towards its reduction of Further Requirements per transaction
Ensure targets for T day Company Initiated Pay outs are met and monitor other customer initiated payout for timely release to ensure zero payment of penal interest

What does the job entail?
Proactive engagement initiatives include customer outreach & smart ways of ensuring end to end closure of pending service requests and pay out transactions within strict TAT for requests from HNI/NRI and Senior Citizens. Find out areas of gap with respect to service improvement in the process and support quality assurance sustenance, cross functional liasoning for faster resolution process




Track outliers for T Day Payment for Maturity ,DT and Survival Advantage payout. Ensure there is no payout of penal interest for any HNI/NRI and Senior Citizen interactions across touchpoints by building robust control

Work Experience

1+ Years

Essential Qualification

Graduation

Preferred Skills
Adherence to turn around time and quality for all NRI HNI & Senior Citizen customers who call/write to us or touch bases with any service touch points for resolution of QRC.
Meeting productivity & quality targets Accountable for the completion of the allotted assignment /KRA’s for s

📌 Senior Associate Service Recovery Mumbai
🏢 HDFC Life
📍 Mumbai