We are looking for an experienced and customer-focused Customer Relationship Manager (CRM) with 5+ years of experience in the automobile industry. The ideal candidate should have excellent communication and interpersonal skills, robust customer-handling abilities, and a proven track record of maintaining customer satisfaction and building long-term relationships.
Key Responsibilities
Manage and maintain robust relationships with existing and prospective customers.
Handle customer enquiries, complaints, feedback, and service-related concerns professionally.
Ensure timely follow-up with customers throughout the sales and after-sales process.
Coordinate with Sales, Service, and other departments to resolve customer issues efficiently.
Maintain accurate customer records and update CRM systems regularly.
Required Skills & Qualifications
5+ years of relevant experience in CRM/customer relationship management in the automobile industry.
Excellent verbal and written communication skills.
Strong customer handling and problem-solving abilities.
Good interpersonal and negotiation skills.
Ability to handle difficult customers calmly and professionally.