Responding to inquiries via phone, email, chat, or in-person interactions. Diagnosing and resolving Tier 1 technical issues, such as password resets, software navigation, and basic hardware troubleshooting. Logging incidents in a ticketing system (e.g., Zendesk, Freshdesk) and tracking resolution against Service Level Agreements (SLAs). Escalating complex problems to higher-level support teams when they fall outside the scope of Tier 1 support. Providing user training and documentation to improve IT system usage and self-service capabilities.
Pay: ₹18,800.00 - ₹28,000.00 per month
Advantages:
Versatile schedule
Paid sick time
Paid time off
Work Location: In person
📌 Help Desk Assistant Chennai (India)
🏢 MEDALL HEALTHCARE PRIVATE
📍 India
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