Job Responsibilities:
Monitor and evaluate customer interactions through calls, emails, and chats.
Conduct quality audits as per defined quality parameters and SOPs.
Identify errors, process gaps, and areas for improvement.
Provide regular feedback and coaching to agents.
Prepare and maintain quality reports and performance dashboards.
Conduct calibration sessions with operations and training teams.
Ensure adherence to company policies, processes, and compliance standards.
Track quality scores and identify recurring issues to improve customer experience.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
📌 Quality Analyst Voice Mumbai
🏢 Q GROUP
📍 Mumbai
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