Position: Front Office Executive
Location: Chennai, Tamil Nadu
Experience: 1+ Year
Employment Type: Full-Time
Work Mode: In office
Industry: Hotel Management / Hospitality

About the Role

We are looking for a Front Office Executive to manage the reception area and provide excellent customer service to guests and visitors. The ideal candidate should have good communication skills, a pleasant personality, and the ability to handle front-office operations efficiently.

Key Responsibilities
Greet and welcome guests, visitors, and clients in a professional manner.
Handle check-in and check-out procedures efficiently.
Manage front desk operations, telephone calls, emails, and visitor inquiries.
Provide accurate information about hotel/services, facilities, and policies.
Handle guest requests, complaints, and queries professionally and ensure timely resolution.
Coordinate with housekeeping, maintenance, food & beverage, and other departments.
Maintain guest records, registration forms, and front-office documentation.
Manage room reservations, cancellations, and booking-related queries.
Handle cash, billing, and basic payment-related activities when required.
Maintain a high standard of customer service and guest satisfaction.
Ensure the reception area is clean, organized,



and presentable.
Prepare daily reports and maintain accurate records of front-office activities.

Required Skills
1+ year of experience in Front Office / Reception / Hospitality.
Excellent verbal and written English communication skills.
Valuable interpersonal and customer-handling skills.
Pleasant personality and professional appearance.
Basic knowledge of MS Office / Excel / Word.
Ability to handle multiple tasks and work under pressure.
Good problem-solving and coordination skills.
Knowledge of hotel reservation/front-office software will be an advantage.

Educational Qualification
Any Graduate / Diploma in Hotel Management, Hospitality, or a related field.

Preferred Candidate
Candidates with experience in Hotels, Hospitality, Guest Relations, Front Desk, Reception, or Customer Service.
Candidates who can communicate confidently in English.
Chennai-based candidates preferred.

Pay: ₹8,800.00 - ₹35,000.00 per month

Perks:
Cell phone reimbursement
Commuter assistance
Versatile schedule
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Front Office Executive Chennai
🏢 JSE Engineering
📍 Chennai