Key Responsibilities:
Manage customer queries via WhatsApp, email, and phone.
Resolve customer complaints and provide timely support.
Process orders, returns, exchanges, and warranty requests.
Follow up with customers to ensure satisfaction.
Maintain accurate customer records and CRM data.
Coordinate with the operations team for order-related issues.
Support customer retention and improve the overall customer experience.
Requirements:
Positive communication skills in English and Hindi.
Basic knowledge of Excel and CRM tools.
Customer-focused with robust problem-solving skills.
0–2 years of experience in customer support or CRM preferred.
Pay: ₹11,000.00 - ₹14,000.00 per month
Work Location: In person
📌 Customer Assistant Jodhpur (India)
🏢 THEONI
📍 India