We are looking for a friendly and customer-focused Telecaller Executive to handle customer calls, understand their requirements, provide accurate information, and ensure a positive customer experience.
Roles & Responsibilities
Handle incoming and outgoing customer calls professionally.
Respond to customer queries and provide appropriate information.
Follow up with clients regarding enquiries, leads, and services.
Identify client needs and provide suitable solutions.
Maintain accurate records of client interactions and follow-ups.
Escalate complex client issues to the appropriate department.
Follow up with potential clients and convert enquiries.
Maintain valuable communication and professional relationships with clients.
Requirements
Valuable verbal communication skills.
Basic computer knowledge.
Ability to communicate clearly and confidently.
Customer-focused attitude.
Key Skills
Communication Skills | Telecalling | Follow-up | Problem Solving | Basic Computer Skills | Lead Handling