Shree Swaminarayan Gurukul International School, Hyderabad
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Hyderabad
08 Oct
Shree Swaminarayan Gurukul International School, Hyderabad
Hyderabad
Job Summary
The Tele Caller Executive is responsible for managing communication with parents regarding fee payments, maintaining accurate fee records, and supporting the team in day-to-day financial coordination tasks. The role ensures smooth fee collection processes while maintaining positive and skilled relationships with parents.
Key Responsibilities
Contact parents/guardians regarding pending or overdue fee payments in a polite and qualified manner
Share fee reminders, due dates, and payment instructions through calls & messages
Maintain and update student fee records accurately in our software systems
Assist in preparing fee reports, outstanding lists, and collection summaries
Coordinate with the senior officer for escalations and approvals
Respond to parent queries related to fees, receipts, and payment schedules
Issue follow-up reminders and ensure timely fee collection
Maintain confidentiality of financial and student information at all times
Skills & Qualifications
Minimum qualification: 10+2 / Graduate preferred
Positive communication skills in local language and basic English
Polite, patient, and professional telephone manner
Basic computer skills (Excel, Word, or school software)
Ability to handle follow-ups and maintain records accurately
Key Attributes
Strong interpersonal and communication skills
Responsible and detail-oriented
Comfortable handling parent interactions over phone
Able to work under supervision and coordinate with senior staff
Additional Benefits
Food and accommodation facility will be provided for candidates residing outside Hyderabad city, as per the institution’s policy and availability.