We’re looking for a Customer Support & Event Operations Executive to join our team and manage customer queries and event-related operations for our event booking platform.

Location: Navi Mumbai
Role: Customer Support & Operations

Key Responsibilities:
Handle customer queries through WhatsApp, phone, and email.
Resolve issues related to bookings, payments, tickets, refunds, and events.
Assist customers with check-in, QR codes, and seating-related queries.
Follow up on open issues and ensure timely resolution.
Handle customer escalations professionally.
Monitor bookings, cancellations, payments, and customer requests.
Coordinate with Event, Sales, Finance, and Tech teams.
Support event-day operations and resolve on-ground issues.
Maintain records of complaints, refunds, and resolutions.
Prepare basic MIS and operational reports.





Who Would Be a Good Fit:
Valuable communication and interpersonal skills.
Comfortable communicating with customers over phone and WhatsApp.
Strong problem-solving and coordination skills.
Ability to handle multiple issues in a quick-paced event setting.
Basic knowledge of Excel or Google Sheets.
Prior experience in customer support, event operations, ticketing, or a similar role is a plus.

Interested candidates can apply with their CV/resume and a short introduction. Please mention your experience, current location, and expected salary.

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support & Event Operations Sanpada
🏢 Vann Ventures
📍 Sanpada