Job Title : Front Office Receptionist

Responsibilities :
Handle all guest check-ins and check-outs efficiently and professionally.
Answer incoming phone calls, WhatsApp enquiries, and guest queries promptly.
Take and manage future room bookings and reservations accurately.
Supervise and monitor the daily duties of other hotel staff and ensure assigned tasks are completed properly.
Ensure the reception and common areas are kept clean, organized, and presentable.
Welcome guests warmly and maintain a polite, respectful, and skilled attitude at all times.
Handle and resolve guest complaints and concerns promptly and professionally.
Ensure hotel policies and procedures are followed by both staff and guests.

Requirements :
Ability to communicate politely and professionally with guests.
Basic knowledge of MS Excel/Google Sheets is an advantage.
Must be reliable, responsible, and willing to work versatile shifts

Pay: ₹12,000.00 - ₹17,000.00 per month

Perks:
Food provided
Paid sick time

Work Location: In person

📌 Front Office Manager Kochi
🏢 Easy Stays Hotel
📍 Kochi