Customer Journey Advisor – Travel Industry

Location: Bengaluru, Karnataka
Experience: 0–4 Years
Qualification: MBA / Master's Degree
Employment Type: Full time
Salary: ₹3.5 LPA – ₹7 LPA + Performance Incentives

Job Summary

We are looking for enthusiastic and customer-focused Customer Journey Advisors to join our Bengaluru team. The role involves understanding customer travel requirements, recommending suitable travel journeys, customising itineraries, handling enquiries and converting leads into bookings.

Both fresh MBA graduates and candidates with up to 4 years of relevant experience are welcome to apply.

Key Responsibilities
Handle customer enquiries through calls and other communication channels.
Understand customer requirements and recommend suitable travel journeys.
Customise travel itineraries based on customer preferences and budget.
Explain pricing, inclusions, exclusions and travel documentation.
Follow up with leads and convert enquiries into bookings.
Maintain accurate customer information and interactions in CRM.
Provide customer support before, during and after travel.
Build strong customer relationships and identify repeat/referral opportunities.




Achieve assigned sales and customer conversion targets.

Requirements
MBA / Master's Degree is preferred.
0–4 years of experience in customer service, sales, travel, hospitality, or related fields.
Fresh MBA graduates are encouraged to apply.
Excellent communication skills in English.
Kannada, Hindi or other regional languages will be an added advantage.
Solid customer-handling and relationship-building skills.
Confident, target-oriented and comfortable with follow-ups.
Willing to work from the Bengaluru office.

What We Offer
Salary: ₹3.5 LPA – ₹8 LPA
Performance-based incentives.
6 Days working & Day shift
Structured training and on boarding.
Career growth opportunities.
Chance to build a career in the travel and customer experience industry.

Job Title: Customer Journey Advisor
Industry: Travel / Tourism
Location: Bengaluru
Experience: 0–4 Years
Qualification: MBA / Master's Degree

How to Apply

Interested candidates can share their updated resume on +91-XXXXXXXXXX

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits:
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Travel Customer Support Advisor Bengaluru
🏢 ORN Journeys
📍 Bengaluru