Work Location: KAYAMKULAM

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities

Customer focus:

>>Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up

>>He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

>>He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively

>>He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has

Product recommendation

>>With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This prospect may be used to strike a conversation and convert it into sales

>>He/she is expected to understand the unstated needs of the customer, ask relevant questions,



and pick the right time to pitch the recommended solutions

Achieving sales targets & SOP adherence

>>Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently

>>Post making the sale, he/she is responsible for coordinating with the customer for product pick-up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Store upkeep & maintenance

>>He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly

>>He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Pay: ₹15,000.00 - ₹21,000.00 per month

Work Location: In person

📌 Sales Associate Kayamkulam (India)
🏢 Lenskart.com
📍 India