Key Responsibilities:
Manage customer relationships and maintain regular communication with clients.
Handle leads, enquiries, follow-ups, and update CRM records regularly.
Coordinate with the Sales, Technical, and Project teams for smooth execution.
Track ongoing projects, client requirements, quotations, and order status.
Follow up with clients for payments, approvals, meetings, and project updates.
Prepare daily/weekly CRM reports and maintain accurate customer data.
Ensure timely resolution of client queries and maintain positive customer satisfaction.
Support the sales team in lead conversion and business development activities.