Shell Consultancy is hiring for Customer Care Executive

About the Company

Shell Consultancy is seeking a customer-focused Customer Care Executive to join its growing service operations. The role offers an opportunity to build strong communication, problem-solving, and customer relationship skills while supporting customers across multiple service touchpoints.

Responsibilities
Respond to customer questions through phone, email, chat, or other assigned channels in a courteous and timely manner.
Understand customer concerns, provide accurate information, and resolve issues within defined service standards.
Record interactions, update customer information, and maintain explicit case notes in the relevant systems.
Escalate complex or unresolved matters to the appropriate internal team and follow through until closure.




Work collaboratively with colleagues to improve customer satisfaction and service quality.

Requirements
Freshers are welcome to apply; prior customer service experience is not mandatory.
Strong verbal and written communication skills with a patient, helpful, and professional approach.
Basic computer proficiency and the ability to learn customer support tools and processes quickly.
Valuable listening, reasoning, and problem-solving abilities.
Comfort working full-time from the assigned office location in Jaipur, Gurgaon, Delhi, Indore, or Mumbai.

This is a full-time, in-office chance with an annual salary range of ₹3,00,000 to ₹4,00,000. Candidates who enjoy helping people and can consistently deliver a positive service experience are encouraged to apply.

📌 Customer Care Executive Indore
🏢 Important Company of the Sector
📍 Indore