Job Description:
Must:
Expert in Active Directory & SSO
Strong experience in Azure AD & M365
Knowledge in Netskope/Zscaler
Knowledge in Windows/Linux Server Infrastructure
Knowledge in ITSM & Automation Tools like Symphony/Fresh desk/Manage Engine/BMC/Atlassian.
Have solid troubleshooting capability to resolve Technology/End user issues.
Positive To Have:
Hands-on Cloud AWS or Azure
Hands on End user Security & MDM tools like Forcepoint/Crowdstrike/Intune/Defender etc.,
Team leading skills – Mentoring/Coaching the team in both technology and behaviour skills.
Knowledge in AI& Automation.
Qualifications:
Degree in computer science, information systems, or related field.
Minimum 10+ years’ experience on ITSM & End user Technology support.
Minimum 5 years of experience Microsoft Platform like AD/Exchange/M365.
Minimum 5 years of Team management – Minimum 10 Team members
Solid analytical and Troubleshooting skills.