Network Operations Center (NOC) Engineer - Tier 2
Job Summary
We are seeking a highly skilled and customer-focused
Tier 2 Network Operations Center (NOC) Engineer
to join our Network Operations team. This role is responsible for monitoring, troubleshooting, and resolving network related issues impacting business customers. The engineer will work closely with cross-functional teams to ensure network stability, availability, and performance while delivering exceptional technical support and operational excellence.

The successful candidate will possess robust networking fundamentals, troubleshooting capabilities, and experience supporting routers, switches, connectivity services, and enterprise network environments.

Key Responsibilities
Network Monitoring & Incident Management
Monitor network performance, availability, and health using enterprise monitoring tools and dashboards.
Respond to alerts, incidents, and service disruptions within established SLAs.
Review and manage tickets generated through network monitoring systems.
Monitor NOC dashboards, queue status,



and active incidents.
Manage current, pending, requeued, and backlog cases to ensure timely resolution.
Perform root cause analysis and identify corrective actions to prevent recurring issues.

Technical Troubleshooting & Resolution
Isolate, diagnose, and resolve complex network issues affecting customers and internal operations.
Troubleshoot routers, switches, modems, connectivity services, and IP-related configurations.
Support advanced networking functions including:
Static IP configurations
Multi-static IP environments
Port forwarding
Pinhole configurations
Network routing and switching issues

Customer & Operational Support
Provide technical assistance to business customers.
Respond to technical inquiries and provide resolution guidance.
Communicate network status, incident updates, and resolution plans to stakeholders.
Collaborate with Tier 1 support, Engineering, Field

📌 Sr Associate Work Center Tech Supt Tier 2 Network Operations Center Hyderabad
🏢 At&T
📍 Hyderabad