Job Description:
Paramatrix Technologies Pvt. Ltd is seeking a Technical Support qualified specializing in Salesforce Applications. The role involves providing end-to-end support for Salesforce, troubleshooting issues, implementing fixes, training users, and documenting processes to ensure smooth and productive usage of the platform.
Key Responsibilities:
Salesforce Support: Provide technical assistance and support for Salesforce applications used within the organization.
Troubleshooting: Identify and resolve issues related to Salesforce workflows, configurations, and integrations.
Issue Resolution: Implement fixes for bugs, errors, and user-reported problems in Salesforce.
User Training: Conduct training sessions and provide guidance to end-users on Salesforce functionalities.
Documentation:



Maintain accurate records of workflows, fixes, best practices, and user guides.
Collaboration: Work closely with internal teams and stakeholders to ensure optimal Salesforce performance.

Required Skills & Qualifications:
3 – 8 years of experience in technical support or Salesforce administration.
Robust knowledge of Salesforce platform, workflows, and configuration.
Experience troubleshooting Salesforce issues and implementing solutions.
Ability to train users and create clear documentation.
Excellent communication and interpersonal skills.

📌 Technical Support Mumbai (India)
🏢 Paramatrix Technologies
📍 India