Job Description
IT Support Specialist (MSP) — Australian Shift

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Location: Mohali, Punjab — 100% onsite, work from office (no remote or hybrid)

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Shift: 3:00 AM – 1:00 PM IST, Monday to Friday (Australian business hours)

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Salary: ₹6,00,000 – ₹10,00,000 per annum, based on experience

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Employment type: Full time, permanent

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About the role

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We are an Australian-owned IT support and managed services provider looking after

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home users and small businesses across Brisbane, Sydney, Melbourne, Perth and

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Adelaide. Our Mohali office is the front line of that operation.

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You will be the first voice an Australian customer hears when their email stops

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working, their internet drops out, or their PC won‘t start. You‘ll take the call,

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work out what‘s actually wrong, fix what can be fixed remotely, and book a

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technician onsite when it can‘t. Roughly half your day is phone and booking work,

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the other half is hands-on remote support.

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This is a real technical role, not a script-reading job.



If you enjoy solving a

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different problem every hour and talking to customers while you do it, you‘ll do

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well here.

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What you‘ll do

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• Answer inbound customer calls, diagnose the issue over the phone, and set the

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right expectation on cost and turnaround

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• Book onsite visits into technician calendars and schedule remote support sessions

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• Deliver remote support to residential and business customers using remote access tools

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• Set up and troubleshoot email — IMAP, POP3, Microsoft Exchange and Microsoft 365,

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across Outlook, Apple Mail, iPhone and Android

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• Set up printers and scanners — drivers, network and wireless printing, shared

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printers, scan-to-email

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• Set up and troubleshoot internet connections — modems, routers, Wi-Fi coverage,

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NBN and mobile broadband faults, and knowing when to escalate to the ISP

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• Handle Windows administration — Window

📌 Information Technology Support Specialist Sahibzada Ajit Singh Nagar
🏢 Geeks Brisbane
📍 Sahibzada Ajit Singh Nagar