How will you CONTRIBUTE and GROW?

As part of the digital transformation of Air Liquide Group's procurement processes, tools, procedures, and working methods are being harmonized and simplified to provide users with comprehensive and effective tools. To support this transformation, the GCC Application Support Specialist will be responsible for business support and knowledge transfer. Their main mission will be to contribute to application development and upgrades, as well as training for users and suppliers.

Local Solution Owner
Single point of contact for local Administration
Incident Management (Level 1& 3) & Alignment between tools (Vendor & Air Liquide)
Data quality control
Data cleansing
User access Management

Application evolution support
Train / upgrade self to be the SME of the Digital Procurement application
Contribute to the definition of the tool process (Evolution)
Liaise with technical teams (DDS & Procurement) during feasibility studies of current feature implementation




Collaborate with business process owners and Digital Managers to define the evolution needs
Execute testing of the application during various releases under group solution team coordination
Communicate the functional and technical changes on the application to various stakeholders
BulkUpload/BulkUpdate of Data

Knowledge Retention & Documentation
Document all the system changes throughout the evolution of the application
Responsible for documenting SOPs for existing and new workflows
Prepare Gap analysis documents and maintain change history for recent releases
Responsible for developing digital promenade (self help) for each module
Responsible for preparing tutorial videos and updating the training material
Build knowledge repository (Faq's, DIY material, training videos etc) leveraging MPTC (my pass to change)
Communicate new features/ functionalities to the user community

Training and Knowledge transfer
Develop annual training plan in collaboration

📌 Gcc Application Support Specialist Procurement Pune
🏢 Airliquide
📍 Pune