Location Name:
Pune Corporate Office - Fountainhead

Job Purpose
“This position is open with Bajaj Finance ltd.”
To handle end to end Credit Card Fraud Monitoring ProcessCulture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes

Duties And Responsibilities
PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job)
Responsible to control sourcing/Offer level fraud.
Do sourcing monitoring for unusual activity.
Handle fraud escalation from Banks / RBI / Call Centre
Coordination with business / Risk / Partners
HO Led Monitoring / Field Coordination
To make strategy to control fraud
Channel Training and transaction Monitoring
Collection engagement to find fraud proactively
Writing Fraud control process and policy
Investigation & Root Cause Analysis of fraud/dispute cases
Prepare complete fraud monitoring framework 4.



MAJOR CHALLENGES(Challenges faced on an on-going basis in carrying out the job)
Handle end to end all processes and to start from ground zero.
Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.5. DECISIONS(Key decisions taken by job holder at his/her end)?Make strategy for field and HO team to ensure all frauds prevented.?Introduce recent technology or recent ways to control fraud.6. INTERACTIONS(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)Internal ClientsRoles you need to interact with inside the organization to enable success in your day to day work?Risk Team: To understand and align on policy changes and ascertain impact?Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.?Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Cu

📌 Lead Risk Containment Unit/senior Lead Risk Containment Unit Pune Division (India)
🏢 Bajaj FinServ
📍 India