We are looking for energetic and customer-focused Tech Support Executives to join our USA-based technical support process. The selected candidates will assist customers with basic technical issues, troubleshooting, product/service-related queries, and provide effective solutions over calls, chat, or email.
Key Responsibilities
Handle inbound/outbound customer calls for the USA process.
Provide technical assistance and troubleshooting to customers.
Identify and resolve basic software, hardware, connectivity, login, and account-related issues.
Guide customers step-by-step through technical solutions.
Maintain accurate records of customer interactions and issues.
Escalate complex technical issues to the appropriate technical team.
Maintain qualified communication and customer service standards.
Achieve assigned quality, productivity, and customer satisfaction targets.