ServiceNow HAM Lead Developer
Experience: 8–10 Years in ServiceNow Development
Location: Pune / Bangalore / Chennai / Hyderabad
Employment Type: Full time

Job Summary

We are looking for an experienced ServiceNow HAM Lead Developer with solid hands-on experience in Hardware Asset Management, asset lifecycle management, ServiceNow development, data management, remediation, and technical support.

The ideal candidate should be capable of handling HAM-related incidents and tasks, providing L2/L3 technical support, maintaining accurate asset data, supporting integrations and data imports, and delivering configuration and development enhancements within ServiceNow.

Key Responsibilities
Handle day-to-day tasks, incidents, and remediation activities related to ServiceNow Hardware Asset Management (HAM).
Ensure HAM-related tickets and activities are completed within agreed SLAs.
Provide L2/L3 technical support for asset and inventory-related issues.
Monitor and manage HAM operations queries and asset-related requests.
Work with vendor partners to track devices,



coordinate device returns/corrections, and ensure accurate asset updates in ServiceNow.
Escalate vendor or operational issues to the appropriate HAM management team when required.
Maintain complete, accurate, and up-to-date technology asset inventory in ServiceNow.
Manage ASN (Advanced Shipping Notice) field updates and correct asset records when required.
Analyze asset-data imports using Import Sets and Transform Maps.
Perform remediation activities for asset-data discrepancies and import failures.
Ensure correct maintenance of asset lifecycle stages from procurement through retirement.
Perform minor development and enhancement activities related to HAM.
Work on user stories, defect fixes, and configuration changes.
Implement configuration changes while maintaining production stability.
Identify recurring issues and support Root Cause Analysis (RCA).
Ensure asset normalizatio

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