About the role

As Store Operations Executive, you'll own everything that happens after a sale: checking quality, packing, shipping, returns, repairs and complaints. You are the last check before a piece leaves our store, so your work decides whether the customer gets a perfect piece on time. You'll work from our Mahanagar store and report directly to the founder.

What you'll do

Quality check
Inspect every piece before packing: no scratches, stones set properly, prongs and clasps secure, correct size
Make sure the right certificate goes with every order
Stop and report any piece that fails the check; never pack it

Packing and dispatch
Pack every order with the correct box, pouch, authenticity card and invoice
Print shipping labels and check each one against the order: name, address and pin code
Photograph every packed order, hand it to the courier, and log the tracking number

Returns, repairs and complaints
Book return pickups and track them until the piece is back in the store
Receive repair pieces, report them to the founder,



and track them until they're ready to send back
Log every customer complaint and report it to the founder straight away

What we're looking for

Required:
At least 1 year in packing, dispatch, warehouse, store or e-commerce operations
Comfortable using a computer for printing labels, Google Sheets or Excel, and WhatsApp
Based in Lucknow, able to work 6 days a week from our Aminabad store

Preferred:
Experience handling jewellery or other high-value products
Experience with courier booking, shipping labels or returns

What success looks like
No piece ever leaves without passing quality check and with the right certificate
Every order packed and shipped on time
Every return pickup booked within 24 hours of the request
Every complaint reported to the founder within 1 hour

Pay and working terms
Salary: 24,000- 25000 per month, based on experience
Hours: 6 days a week, with a weekly off; some longer day

📌 Backend Operations Manager Lucknow
🏢 UG Innovations
📍 Lucknow