Role Overview

The Assistant Cluster Lead will support the Cluster Lead in managing operations across multiple residential & comemrcial communities. The incumbent will be responsible for driving operational excellence, team effectiveness, vendor performance, customer satisfaction, governance compliance, and financial discipline across assigned sites while ensuring adherence to organizational standards and service commitments.

Key Responsibilities

Operational Management
Support the Cluster Lead in overseeing daily facility management operations across assigned communities.
Ensure implementation and adherence to FM guidelines, SOPs, statutory requirements, and work instructions.
Conduct regular site visits and operational audits to ensure service quality and compliance.
Monitor preventive and corrective maintenance activities across sites.

Team Management
Guide, mentor, and supervise Site Managers, Community Executives, and operational teams.
Ensure manpower deployment, attendance management, roster adherence, and workforce productivity.
Support hiring, onboarding,



training, and performance management of site teams.
Drive a culture of accountability, customer-centricity, and continuous improvement.

Financial Management
Review operational expenses and support budget control across assigned sites.
Monitor monthly budgets and identify prospects for cost optimization.
Coordinate with Finance for billing, collections, vendor payments, and financial reconciliations.
Assist in achieving revenue and profitability targets for assigned communities.

Stakeholder Management
Build solid relationships with Resident Welfare Associations (RWAs), Management Committees, and Developer Representatives.
Support governance meetings and ensure closure of action items.
Act as a key escalation point for operational and service-related issues.

Customer Experience
Drive resident satisfaction by ensuring timely resolution of complaints and service reques

📌 Assistant Cluster Lead Gurugram (India)
🏢 Godrej Living
📍 India