Job Description – Patient Navigator

Organization: DigiSwasthya Foundation
Position: Patient Navigator
Department: Patient Services / Healthcare Operations
Location: Thane, Mumbai
Employment Type: Full time

About DigiSwasthya

DigiSwasthya is working to make healthcare services affordable and accessible to rural and underserved communities across India by leveraging technology and assisted healthcare services.

Role Overview

The Patient Navigator will act as a key link between patients, healthcare providers, and DigiSwasthya's healthcare centres. The role involves assisting patients throughout their healthcare journey, coordinating teleconsultations and referrals, supporting patients in accessing appropriate healthcare services, and ensuring a positive patient experience.

Key Responsibilities
Assist patients in registering and accessing healthcare services at DigiSwasthya centres and camps.
Understand patients' basic healthcare requirements and guide them to appropriate healthcare services.




Facilitate teleconsultations between patients and doctors through the DigiSwasthya platform.
Coordinate appointments, consultations, follow-ups, and referrals as required.
Explain the consultation process, medicines, investigations, and follow-up instructions to patients in easy language.
Maintain accurate patient records, consultation details, referrals, and follow-up information.
Coordinate with doctors, nurses, pharmacists, and other healthcare team members for smooth patient services.
Follow up with patients after consultation/referral wherever required.
Support awareness and outreach activities, health camps, and community-level healthcare initiatives.
Assist patients who may have difficulty using digital healthcare services.
Maintain confidentiality of patient information and follow organizational policies and healthcare protocols.
Ensure proper documentation and timely reporting of centre activities.
Support the team in achieving patient cons

📌 Patient Navigator Thane
🏢 DigiSwasthya Foundation
📍 Thane