Job Title: Academic Counsellor

Department: Sales & Admissions
Location: Hyderabad
Organization: ALLEN Career Institute Pvt. Ltd.

Role Summary

The Academic Counsellor is responsible for counselling prospective students and parents, understanding their academic goals, recommending suitable ALLEN programs, and converting walk-ins and enquiries into admissions. The role requires excellent communication, relationship-building, and counselling skills to achieve admission and revenue targets while delivering an outstanding customer experience.

Key Responsibilities
Student & Parent Counselling
Counsel prospective students and parents on ALLEN's JEE, NEET, Foundation, and other classroom programs.
Understand students' academic needs and career aspirations to recommend the most suitable courses.
Explain course structure, fee plans, scholarship prospects, and admission procedures.
Build trust and maintain solid relationships with students and parents throughout the admission journey.
Admissions & Sales
Achieve monthly and quarterly admission and revenue targets.




Convert walk-ins, appointments, and enquiries into confirmed admissions.
Effectively handle objections and guide parents and students toward informed admission decisions.
Support fee collection and admission documentation as per organizational guidelines.
Lead Management
Promptly follow up with assigned leads through calls, email, and SMS.
Schedule counselling sessions and encourage branch visits.
Ensure timely follow-up of pending enquiries to maximize conversions.
Maintain accurate lead updates and records in the CRM system.
Customer Experience
Deliver a qualified and positive counselling experience.
Resolve queries and concerns promptly and effectively.
Handle escalations with empathy and maintain high customer satisfaction.
Ensure a seamless admission process from enquiry to enrollment.
CRM & Documentation
Maintain complete and accurate records of en

📌 Walk In Academic Counsellor Hyderabad
🏢 ALLEN CAREER INSTITUTE
📍 Hyderabad