Required Skills:
* Excellent voice communication
* Customer handling and problem – solving skills
* Basic computer proficiency & working knowledge of MS Office
* Typing speed of at least 20 WPM with 80% accuracy
Key Responsibilities:
* Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions.
* Deliver timely, accurate and skilled customer service; document contact topics and action in tools.
* Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards.
Pay: ₹25,000.00 - ₹37,000.00 per month
Advantages:
Commuter assistance
Health insurance
Provident Fund