Key Responsibilities
Manage and monitor collection activities to ensure timely recovery of overdue payments.
Lead and supervise the collection team and track performance against targets.
Develop collection strategies to minimize delinquency and reduce NPA levels.
Handle escalations and resolve customer payment-related issues professionally.
Conduct regular follow-ups with customers for pending dues through calls, meetings, and field visits (if required).
Ensure compliance with company policies, legal guidelines, and regulatory requirements.
Prepare collection reports, MIS, and recovery performance analysis.
Coordinate with internal departments such as sales, credit, and operations.
Monitor portfolio quality and implement corrective actions for high-risk accounts.
Train and guide team members to improve collection efficiency.
Required Skills
Collection &
Recovery Management
Team Handling &
Leadership
Customer Relationship Management
Negotiation &
Communication Skills
Portfolio Management
MIS Reporting &
Data Analysis
Problem Solving &
Decision Making
Qualification
Graduate / Post Graduate in any discipline.
Experience in Collections / Recovery / Banking / NBFC preferred.