Associate, People Services Helpdesk - IN

The Specialist, HR Helpdesk job is responsible for providing support and technical assistance to employees who need guidance on human resources processes and policies as well as rewards programs. Under general supervision, this job manages inquiries, identifies recurring problems and resolves issues with transparency, answering employees' questions (e.g. employment issues and contracts, perks programs, internal management).

Key Responsibilities and Duties
Employee Inquiry Resolution: Handle first-tier HR inquiries
System Navigation & Guidance: Guide employees through HRIS systems (including Workday), HR portals, etc.
Case Documentation & Management: Record all interactions and resolutions in the case management system (Workday)
Compliance & Quality: Ensure adherence to SOPs, organizational policies, SLAs, maintain quality and remain updated on policy and procedural changes
Escalation & Collaboration:



Identify cases requiring escalation to Tier 2 specialists and collaborate with HR Centers of Excellence, as needed

Educational Requirements
University (Degree) Preferred

Work Experience
3+ Years Required; 5+ Years Preferred

Physical Requirements
Physical Requirements: Sedentary Work

Career Level
7IC

Shift Timings - 5.30 PM IST to 2.30 AM IST

Related SkillsAnalytical Skills, Business Process Improvement, Business Process Understanding, Communication, Continuous Improvement Mindset, Data Analysis, Data Management, Detail-Oriented, HR Operational Processes, HR Policy Implementation, Prioritizes Effectively, Problem Solving

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as co

📌 Associate People Services Helpdesk Pune
🏢 Tiaa External Schroder Internal
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