Teacher Success Manager

Employment Type:
Full-Time |
Work Mode:
Work From Office

Experience:
2+ Years |
ndustry:
EdTech / Online Education

About the Role

We are looking for an experienced and proactive
Teacher Success Manager
to take complete ownership of the teacher lifecycle — from
hiring and onboarding to training, quality management, performance monitoring, PTMs, and exit management
.

The ideal candidate should have robust
EdTech experience
, excellent people-management skills, and the ability to work in a rapid-paced, target-driven environment.

Key Responsibilities
Training & Quality Management
Design and conduct training programs for new and existing teachers.
Ensure teachers meet defined teaching, communication, and quality standards.
Conduct regular quality audits and provide structured feedback.
Identify performance gaps and implement improvement plans.
Track training outcomes and teacher performance.
Teacher Hiring & Exit Management
Coordinate with HR/recruitment teams for teacher hiring requirements.




Participate in teacher interviews and evaluate candidates based on defined criteria.
Manage teacher onboarding and induction.
Handle the complete teacher lifecycle, including performance-related exits and formal exit processes.
Maintain accurate teacher records and documentation.
PTM Management
Plan and coordinate
Parent-Teacher Meetings (PTMs)
.
Ensure teachers are well-prepared for PTMs and communicate effectively with parents.
Monitor feedback received from parents and identify areas for improvement.
Follow up on concerns and ensure timely resolution.
Team Management
Manage and mentor the Teacher Operations team.
Set transparent expectations, monitor daily performance, and ensure operational discipline.
Conduct regular one-on-one discussions and performance reviews.
Build a positive, accountable, and high-performance team culture.
Rotational Availability
Complete rotational availability is mandatory.

📌 Teacher Success Manager Kolkata
🏢 Connect2Learn
📍 Kolkata