As a Customer Experience and Support, you will be the primary point of contact for our valued customers, ensuring their success and fostering long-term relationships. You will be responsible for understanding their business goals, proactively guiding them through our product/service, and advocating for their needs within our organization. Your focus will be on driving customer satisfaction, retention, and growth.

Key Responsibilities
Customer Onboarding & Adoption:
Lead the onboarding process for new customers, ensuring a smooth and productive transition.
Develop and deliver training and resources to maximize product/service adoption.
Establish key performance indicators (KPIs) with customers to track their success.
Relationship Management
Build and maintain strong, long-lasting relationships with assigned customers.
Serve as a trusted advisor and strategic partner, understanding their business objectives and challenges.
Conduct regular check-in calls and meetings to review progress and identify opportunities.
Proactive Engagement & Support:
Anticipate customer needs and proactively offer solutions and best practices.
Monitor customer health metrics and identify at-risk accounts.




Address and resolve customer inquiries and issues in a timely and effective manner, escalating when necessary.
Value Realization & Growth:
Help customers realize the full value of our product/service and achieve their desired outcomes.
Identify prospects for upselling and cross-selling, collaborating with the sales team.
Gather customer feedback and advocate for product improvements and recent features.
Internal Collaboration
Work closely with sales, product, and support teams to ensure a seamless customer experience.
Share customer insights and feedback to inform product development and strategic decisions.
Contribute to the development of customer success best practices and resources.

Requirements
Must have 7 – 14 years of experience in a customer-facing role, preferably in Customer Success in Mobile Robotics, or a related field.
Proven track record of building strong customer relationships and driving customer satisfaction.
Excellent communication, interpersonal, and presentation skills.
Strong problem-solving and analytical abilities.
Ability to manage multiple priorities and work effectively in a fast-paced workplace.
Qualifications: BE/ BTech/ MBA

📌 Customer Experience And Support Gurugram
🏢 MarketScope
📍 Gurugram