Role:
Application Support & Software Reliability Engineer

Location:
Offshore

Experience:
4+ Years

Work:
L2/L3 Production Application Support | 24×7 On-Call

Role Overview

We are looking for an experienced Application Support & Software Reliability Engineer to provide L2/L3 production support across
Windows, Linux, Java/.NET, healthcare integration, Kubernetes, databases and cloud/AI platforms
.

Key Responsibilities
Handle and resolve
L2/L3 production incidents
within SLA.
Troubleshoot applications, middleware, databases and integrations.
Perform
log analysis and RCA
across IIS, Tomcat, Mirth Connect, SQL Server, PostgreSQL and Kubernetes.
Monitor application, database, integration and infrastructure health.
Execute approved
deployments, releases, configuration changes and housekeeping
.
Support
Kubernetes environments
using kubectl and Helm.
Participate in
24×7 on-call support
.
Support
DR drills, failover and failback activities
.
Prepare detailed
RCA reports and maintain knowledge-base documentation
.




Coordinate with L4/vendor teams for complex issues.

Must-Have Skills
4+ years of
production application support / L2-L3 support
.
Robust
Windows Server and Linux
administration.
Hands-on troubleshooting of:
IIS / .NET
Tomcat / Java
Mirth Connect
MS SQL Server and PostgreSQL
query troubleshooting.
Basic database performance tuning.
Kubernetes
– kubectl, Helm, pod logs, events, networking.
Scripting knowledge in
PowerShell, Bash or Python
.
HL7 v2.x message debugging
.
Experience with
ITSM tools
such as ServiceNow or Jira Service Management.

Valuable to Have
Healthcare application/support experience.
NVIDIA Triton, vLLM or NVIDIA DCGM
.
GPU/AI inference platform support.
Grafana, Zabbix or Azure Monitor.
Experience with Kubernetes-based microservices.

Ideal Candidate

Someone who is a robust
production troubleshooter
, comfortable working across multiple technologies, can analyze logs and incidents independently

📌 /production Application Support Gurugram (India)
🏢 StarZen
📍 India