Job Title: Store Manager – Wellness, Beauty, Hospitality

L
ocation: Luxury 5-star hotel, Indore

About the Role: we
are looking for a high-energy, revenue-focused Centre Manager to lead our wellness services outlet inside a major luxury hotel in Indore. This is a frontline leadership role where sales, guest interaction, service quality, and operational excellence come together. The ideal candidate is confident, enterprising, and thrives in a fast-paced, premium setting with a robust ownership mindset.

Key Responsibilities-
Revenue and Quality, and Overall Performance of the Centre
Proactively engage with hotel and city guests, confidently introducing wellness services, beauty services, and ongoing offers
Convert walk-in guests through solid interpersonal skills and persuasive communication
Drive upselling and cross-selling of services, packages and memberships
Build and execute cross-promotion opportunities with other brands in the city to increase walk-ins
Record Sales, Handle Billings, Track sales metrics, conversions,



and performance targets on a daily and monthly basis
Guest Experience & Service QualityEnsure consistently high service standards aligned with SOPs and brand guidelines
Maintain premium hygiene, cleanliness, and ambience at all times
Handle guest feedback, resolve concerns promptly, and ensure a delightful experience
Ensure therapists and beauticians deliver services with professionalism and consistency
Manage staff schedules, attendance, discipline, and grooming standards
Train and motivate the team to achieve both service excellence and revenue targets
Ensure accountability for cash, billing, and reconciliation
Demonstrate robust ownership for outlet performance, discipline, and compliance
Desired Profile
Proven experience in sales-driven roles such as credit card sales, club membership sales, hospitality sales, retail, beauty, salon, club, airlines, F&B;, or service industries
Robust comfort level in initiating

📌 Store Manager Indore
🏢 Zivaya Wellness
📍 Indore