We are looking for a Reservation Executive to join our team and handle hotel, resort, and private pool villa reservations. The ideal candidate should have valuable communication skills in Malayalam, strong coordination abilities, and a customer-focused approach.
Key Responsibilities
* Handle hotel, resort, and private pool villa reservations from enquiry to confirmation.
* Coordinate with guests and property partners to check availability, rates, and booking details.
* Manage booking confirmations, amendments, cancellations, and related guest requests.
* Coordinate with hotels, resorts, and villa properties to ensure smooth reservation processing.
* Follow up on enquiries and convert them into confirmed bookings.
* Maintain accurate booking records, availability,
rates, and payment details.
* Communicate professionally with guests through phone calls, WhatsApp, email, and other communication channels.
* Resolve reservation-related issues and provide timely solutions to guests and property partners.
* Coordinate with the operations and sales teams to ensure a smooth guest experience.
* Maintain valuable relationships with property partners and assist in developing recent property tie-ups when required.