Job Description (JD) Senior Coordinator (Factory Operations & Site Management)
Position: Senior Coordinator – Factory Operations Department: Operations / Service / Dispatch Location: Faridabad Gender Requirement: Female Reporting To: Factory Head / Operations Manager
Role Purpose
To manage endtoend coordination between factory, customer sites, service technicians, vendors, and dispatch teams. Responsible for handling customer complaints, ensuring timely service support, maintaining factory hygiene, managing stock, and overseeing daily operational activities including plant, equipment, and system maintenance.
Key Responsibilities
A. Customer & Site Coordination
Daily communication with customer sites for requirements, complaints, and service updates.
Receiving complaints from sites and ensuring proper documentation and followup.
Assigning and sending service technicians to the correct site based on urgency and requirement.
Tracking service technician movement and ensuring timely closure of complaints.
Maintaining customer satisfaction through continuous communication and timely resolution.
B. Order, Stock & Dispatch Management
Receiving material requirements/orders from customer sites.
Coordinating with store team for stock availability.
Maintaining accurate stock entries (inward/outward).
Preparing challans, dispatch documents, and ensuring proper packaging.
Arranging porter/transport for sending materials to customer sites.
Collecting materials from vendors and updating stock records.
Maintaining daily stock register and reporting shortages.
C. Vendor & Transport Coordination
Followup with vendors for timely supply of materials.
Coordinating porter/transport vehicles for dispatch and collection.
Ensuring proper documentation for vendor materials received.
Maintaining vendor communication logs and delivery schedules.
D. Factory Operations & Daily Management
Maintaining factory premises in a clean, hygienic, and organiz