Role & responsibilities
Monitor security logs and alerts from systems such as Microsoft 365 Admin Centre, EDR tools, patch management systems, SOC tools, and firewalls, whichever are allotted to you
Provide technical support to staff and end users for hardware, software, and system-related issues.
. Monitor IT service requests, prioritize tickets, and update resolutions or corrective actions in the ticketing system.
Perform periodic preventive maintenance of IT assets to ensure reliability and performance
Implement IT improvement initiatives to reduce recurring issues and enhance system efficiency
Identify and implement cost-reduction prospects in IT operations and procurement processes
Configure IT assets (desktops, laptops, software, accounts, and access) for recent employees
Installation and configuration of LAN and Wi-Fi printers
CCTV IP camera installation, configuration, and troubleshooting

📌 Junior Engineer Bengaluru (India)
🏢 Cataler
📍 India