Role & Responsibilities Service Team Lead
Lead and manage the Digital Marketing Service Team and ensure smooth day-to-day operations.
Assign clients, campaigns and tasks to team members based on workload and expertise.
Monitor the execution and performance of Google Ads, Meta Ads, Social Media, SEO and Google Business Profile campaigns.
Ensure all client work and deliverables are completed on time and as per agreed service commitments.
Review campaign performance and guide team members on optimization and corrective actions.
Monitor key KPIs such as leads, CPL, campaign performance, rankings, engagement and customer results.
Review client reports before they are shared with customers.
Handle significant client queries, complaints and service escalations.
Coordinate with the Sales Team for smooth onboarding of new customers.
Understand client requirements and convert them into transparent tasks for the service team.
Conduct regular team meetings and review pending tasks and client requirements.
Monitor individual team member productivity and performance.




Train and guide Digital Marketing Executives and junior team members.
Identify service issues and take immediate corrective action.
Maintain proper records of client work, campaign status and pending activities.
Monitor customer satisfaction and identify clients at risk of cancellation.
Coordinate with the website development/technical team whenever required.
Develop and maintain SOPs and processes to improve service quality.
Prepare daily, weekly and monthly service performance reports for management.
Take overall responsibility for service quality, client satisfaction, team productivity and customer retention.
Continuously improve the company's digital marketing service delivery process.Role & responsibilities

Preferred Candidate Profile
12 years of experience in Digital Marketing, preferably in a digital marketing agency.
Minimum 1–2 years of experience managing or lead

📌 Digital Marketing Service Team Lead Hyderabad
🏢 Prime Digi Leads
📍 Hyderabad