Specialist - IT Service Management - IN
This team does Incident, change, release, problem management team.

Educational Requirements
University (Degree) Preferred

Work Experience
3+ Years Required; 5+ Years Preferred

Physical Requirements
Physical Requirements: Sedentary Work

Career Level
7IC

POSITION SUMMARY:

IT Change Management is a subject matter expert responsible for the daily oversight and governance of an ITIL-based global ITSM process framework. The individual is responsible for enforcing, monitoring, measuring, and continually improving Enterprise Change Management process.

This position requires a keen focus on customer experience and operational stability coupled with exceptional attention to detail. Reporting to the Manager of Enterprise Change Management, this position serves as part of an ITSM team that works in close partnership with IT Service Management team to drive operational excellence and continual improvement while delivering on the day-to-day requirements of the Change Management processes.

KEY RESPONSIBILITIES AND DUTIES:





Provide guidance and direction to all users of the Change Management processes who will assist with day-to-day process support activities.

Change Management

Key Responsibilities
Lead and manage the end-to-end change lifecycle in ServiceNow (creation, review, approval, scheduling).
Maintain and help manage the ServiceNow Change Management modules, workflows, to support process requirements.
Facilitate change advisory board (CAB) meetings and related communications; prepare agendas, risk summaries, and decision logs.
Partner with ITSM teams Release, Incident and Problem Management teams to ensure coordinated and auditable change activities.
Create and maintain process documentation; provide training and assist with onboarding for stakeholders and change owners.
Assist with implementing AI and automation for approvals, risk scoring, impact analysis, and notifications to reduce manual effort and err

📌 Associate Itsm Change Management Specialist Pune
🏢 Tiaa External Schroder Internal
📍 Pune