Roles & Responsibilities
Customer Assistance: Provide timely and accurate responses to customer queries via chat.
Issue Resolution: Troubleshoot problems and resolve complaints efficiently to ensure high CSAT scores.
Product Expertise: Maintain up-to-date knowledge of products and services to guide users.
Documentation: Accurately log interactions and escalate complex issues to the relevant departments.
Multitasking: Manage multiple concurrent chat sessions without compromising quality.
Requirements:
Education: Undergraduate, Graduates or Post Graduates are eligible.
Experience: 0–2 years in BPO industry(Undergraduate Freshers are not eligible.
Perks & Advantages:
Salary upto 3.43 LPA.
Medicare Facilities
Both way cab facilities.
📌 Chat Support Representative Noida
🏢 Talukdar Consultancy
📍 Noida
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