Role

Area Lead Vi Stores / Outbound & Vi Mini Stores

Job Level/ Designation

M2/ Asst. General Manager

Function / Department

Postpaid / Vi Stores / Outbound & Vi Mini Stores

Reports to

Circle Postpaid Lead

Job Purpose

Manage the mapped Vi Stores and grow customer and revenue market share. Key purpose of the role includes –
Increasing footfall, conversion-to-customers and sales
Increasing profitability through cutting-edge sales and revenue maximization programs
Enhance customer experience across all VIL retail outlets
Drive the net add and revenue enhancement agenda through the Vi Mini Stores and Outbound channel.

Key Result Areas/Accountabilities
Achieve sales target for all products (Post-paid – red, family etc. /Mifi, Premium nos., and other offerings that may be introduced from time to time.
Facilitate roll-out/Relocation of Vi Stores
Manage efficacy of GMB(Google my biz) for end to end implementation, cross pollination, any kind of Non-compliance/non-adherence in your area




Ensure and monitor quality of acquisition through the retail channel
Achieve revenue targets at Vi Stores
Setting up a governance and following up with Circle Vi Store Lead for CAPA of complaints and processes to drive business process re-engineering
Full ownership of complaints accrued from Vi stores as a part of escalation management
Oversee Store Manager in key operating costs – store operating cost, people cost etc.
Manage churn and achieve customer satisfaction for walk-in customers at Vi Stores
Work with Marketing Team to recommend marketing, branding and promotion activities to increase footfalls
Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees
Identify gaps in performance of immediate team and ensure training to bridge the same.
Achieve acquisition net of churn as per DB for all segment – Consumer , Digital , Enterprise (SOHO/ SME), IOIP , large accounts etc.
Driv

📌 Area Retail Manager New Delhi
🏢 Vodafone Idea
📍 New Delhi