Key Responsibilities
Patient Follow-up
Follow up with patients after their consultation through phone calls and WhatsApp.
Package Upselling & Conversion
Understand the packages/services offered by Ayustri and explain them clearly to patients.
Identify suitable opportunities to upgrade a consultation into a longer-term health/wellness package.
Explain package perks, duration, pricing, inclusions, and payment options.
Convert consultation patients into appropriate paid packages.
Recommend the next suitable Ayustri offering based on the patient's consultation outcome and the approved recommendation/process.
Handle objections related to pricing, commitment, timing, or package benefits.
Achieve monthly sales and conversion targets.
Patient Relationship Management
Build trust and maintain a skilled relationship with patients.
Ensure patients feel supported after their consultation.
Collect feedback regarding consultations and services.
Identify patients who may require another consultation or follow-up.
Coordinate with doctors and the internal team whenever additional information or clarification is required.
Understand the patient's experience, concerns, and next requirements.
Maintain regular follow-up with leads who have not yet purchased a package.
Follow up with existing patients for renewals, continuation plans, and additional services.
Maintain a structured follow-up schedule so that no qualified lead is missed.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Perks:
Cell phone reimbursement
Health insurance
Provident Fund