RESTAURANT CAPTAIN

Department: Food & Beverage / Service
Position: Restaurant Captain
Reports To: Restaurant Manager / Assistant Restaurant Manager
Location: Mumbai
Employment Type: Full time

Position Overview

We are looking for a dynamic, guest-focused, and experienced Restaurant Captain to join our Food & Beverage team. The Restaurant Captain will be responsible for ensuring smooth restaurant operations, delivering exceptional guest experiences, supervising service staff, and maintaining the highest standards of hospitality, service, hygiene, and presentation.

Key Responsibilities

Guest Experience & Service
Welcome and interact with guests in a warm, skilled, and courteous manner.
Ensure productive and personalized table service throughout the guest journey.
Take food and beverage orders accurately and provide knowledgeable recommendations.
Ensure timely service of food and beverages while maintaining presentation standards.
Handle guest requests, feedback, and complaints professionally and escalate issues when required.




Build strong guest relationships and encourage repeat visits.

Team Supervision
Supervise and coordinate the service team during daily operations.
Allocate sections and responsibilities to service staff.
Conduct pre-shift briefings and communicate daily priorities, promotions, reservations, and special requirements.
Monitor staff grooming, punctuality, discipline, and service standards.
Train and mentor junior team members on service procedures, menu knowledge, and guest handling.
Support the Restaurant Manager/Assistant Restaurant Manager in maintaining team performance.

Restaurant Operations
Ensure smooth opening and closing of the restaurant.
Monitor table readiness, mise-en-place, cleanliness, and overall floor presentation.
Coordinate effectively with the Kitchen, Bar, Host/Hostess, and other departments.
Monitor food and beverage orders through the POS system.
Ensure correct billing and assist with

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