Job Summary

We are looking for an experienced Azure L2 Support Engineer with robust expertise in Azure cloud operations, ITIL-based support, incident/problem management, and data pipeline monitoring. The candidate will be responsible for providing L2 production support, troubleshooting Azure services and data pipelines, resolving incidents within SLA, and coordinating with L3/Development teams for complex issues.

Mandatory Skills
613 years of IT experience with relevant experience in Azure Production Support.
Strong hands-on experience in L2 Application/Cloud Support.
Strong understanding of ITIL processes.
Experience in Incident Management, Problem Management, Change Management and Service Request Management.
Experience monitoring and troubleshooting Azure Data Pipelines.
Robust knowledge of Azure Data Factory (ADF).
Positive knowledge of SQL for data validation and troubleshooting.
Experience in analyzing application/data pipeline failures and logs.
Strong understanding of SLA, priority, severity and escalation processes.




Experience working in 24x7 production support / on-call environments is preferred.

Key Responsibilities
Provide L2 production support for Azure-based applications and data platforms.
Monitor Azure services and data pipelines and identify failures proactively.
Troubleshoot failed or delayed Azure Data Factory pipelines.
Analyze pipeline logs, error messages, dependencies, triggers, activities, and data movement issues.
Perform initial root-cause analysis and resolve incidents within defined SLA.
Validate data and troubleshoot issues using SQL queries.
Monitor scheduled jobs, batch processes, data loads, and downstream dependencies.
Restart/reprocess failed pipelines based on approved operational procedures.
Identify recurring issues and contribute to Problem Management / RCA activities.
Create and maintain incident, problem, change, and knowledge-management documentation.
Follow ITIL processes and operation

📌 Azuresupport Engineer Bengaluru
🏢 Novastrid IT Ventures
📍 Bengaluru