Position: General Manager – Restaurant Operations
Company: SOMARA
Location: Lucknow, Uttar Pradesh
Employment Type: Full time
Industry: Hospitality / Restaurants / Restrobar

About SOMARA

SOMARA is a contemporary restrobar in Lucknow offering a distinctive World Cuisine dining and hospitality experience, combining premium food, beverages, ambience and service.

We are looking for an experienced, commercially driven and highly energetic General Manager to lead the overall operations and business performance of SOMARA.

Job Responsibilities
Take overall responsibility for the day-to-day operations and business performance of SOMARA.
Lead all restaurant departments including F&B; Service, Kitchen, Bar, Guest Relations, Housekeeping, Sales and Administration.
Ensure smooth and effective operations across all shifts.
Develop and implement operational SOPs and ensure strict adherence.
Monitor daily sales, revenue, covers, average order value, table turnover and profitability.
Drive revenue growth through dining, events, corporate bookings,



private parties and special occasions.
Work closely with the Corporate Sales Manager to develop and grow corporate business.
Monitor food and beverage costs, wastage, inventory and operational expenses.
Coordinate with the Executive Chef and culinary team to maintain food quality and consistency.
Ensure exceptional guest service and maintain SOMARA's service standards.
Handle important guest interactions, complaints and service recovery professionally.
Build solid relationships with VIP guests, corporate clients and key customers.
Develop strategies to increase repeat customers and customer loyalty.
Monitor customer feedback, online reviews and guest satisfaction.
Coordinate with Marketing to execute promotions, events and revenue-generating campaigns.
Plan and manage special events, celebrations, launches and high-volume occasions.
Prepare and review daily, weekly and monthly operational reports.
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