• Respond to Inquiries: Answer customer emails promptly while meeting required service level agreements (SLAs) and response times. • Resolve Issues: Troubleshoot problems, process refunds or order updates, and offer explicit solutions in easy terms. • Maintain Documentation: Log all customer interactions, update ticket statuses, and record details accurately inside CRM systems (like Salesforce, Zendesk, or Freshdesk). • Collaborate with Teams: Forward complex technical or billing problems to specialized internal departments. • Uphold Quality Standards: Follow company policies while maintaining correct grammar, spelling, and professional tone.
Pay: ₹18,455.00 - ₹890,000.00 per month
Perks:
Provident Fund
Work Location: In person
📌 Email Support Associate Chennai
🏢 Golden Bit Technologies
📍 Chennai
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