Position: Front Office Admin
Company: AlShifa Cupping Clinic
Location: Coimbatore Branch
Employment Type: Full time | On-site
Experience Required: Minimum 2+ years as a Front Office Executive/Admin (Coimbatore)
Reporting To: Center Head / Clinic Manager
About Us
AlShifa Cupping Clinic is a trusted wellness destination specializing in Hijama (cupping therapy) and holistic healing treatments. We are committed to secure, hygienic, and personalized care. As we grow our Coimbatore branch, we are looking for an experienced Front Office Admin to be the face of our clinic and drive patient experience and revenue.
Role Overview
We are seeking a confident, target-driven Front Office Admin with prior experience in a skin clinic or wellness clinic. The ideal candidate will manage day-to-day front desk operations, deliver an excellent patient experience, and actively contribute to revenue generation through conversions, upselling, and repeat business.
Key Responsibilities
Patient Handling & Front Desk
Be the first point of contact — greet walk-ins and handle calls and WhatsApp enquiries warmly and professionally.
Schedule, confirm, and manage appointments; coordinate therapist availability.
Explain treatments, pricing, and packages clearly to patients.
Maintain a clean, welcoming, and qualified reception area.
Revenue Generation (Key Focus)
Convert enquiries (calls, WhatsApp, walk-ins) into booked appointments.
Upsell treatment packages, session bundles, and membership plans.
Achieve monthly revenue targets set by the management.
Follow up with existing and lapsed patients to encourage repeat visits.
Collect Google reviews and drive patient referrals.
Billing & Administration
Handle billing and payments (cash / card / UPI) with daily reconciliation.
Maintain patient records, treatment registers, and appointment logs (clinic software/manual).
Track and manage consumables and front office stock.
Coordinate with therapists and the