General Position Information

Reports directly to (Title): Senior – Platform Engineer

Matrix reports to (Title): As applicable based on functional alignment

Direct Reports: Individual contributor; no direct reports

Created / Last Revised: -

Job Code: -

Position Summary

The Application Support Engineer is a hands-on technical role responsible for the reliability, availability, performance, resilience, and operational maturity of enterprise and business-critical applications. The role serves as a senior technical escalation point for complex production issues and drives improvements across observability, automation, Infrastructure-as-Code, incident management, reliability engineering, performance optimization, and operational readiness. The engineer partners with Development, Architecture, SRE, DevOps, Cloud, Database, Network, Infrastructure, and Security teams and mentors other support engineers.

Responsibilities

• Serve as a technical escalation point for complex, high-impact,



and business-critical incidents; lead cross-functional troubleshooting through service restoration.
• Troubleshoot across applications, database, API/integration, middleware, cloud, server, network, identity, security, and external dependency layers using logs, metrics, traces, events, and infrastructure telemetry.
• Lead root cause analysis for significant incidents and drive corrective and preventive actions that reduce recurrence and operational risk.
• Define and improve application reliability and observability practices, including service indicators/objectives, dashboards, alerting, instrumentation, event correlation, and monitoring coverage.
• Conduct application reliability, operational-readiness, and supportability assessments; identify gaps in resiliency, automation, observability, documentation, infrastructure, and deployment processes and develop improvement roadmaps.
• Lead toil-reduction efforts and design reusable automation, self-healing, and auto-remediation workflows

📌 Senior System Engineer Hyderabad (India)
🏢 HCA Healthcare - India
📍 India