Experience - 13+ Yrs

Company Overview

Iron Systems is an cutting-edge, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customers have trusted us for our creative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services.

Overview

The Sr. Support Service Program Manager will be responsible for end-to-end vendor governance, catalog management, and operational coordination. This role ensures seamless vendor lifecycle management, grievance resolution, compliance, and performance monitoring in alignment with organizational standards.

Key Responsibilities

• Responsible for leading the vendor selection process and sourcing of Local, Regional & Global Vendors for Services in APAC, EMEA, LATAM, and USCA
• Preparing detailed Cost Analysis of Vendor Quotes and doing comparatives
• Strategize setup for primary and Secondary Vendors per IT Asset product SKU and IT staffing & skilled service SKU




• Ownership of the Vendor onboarding and Contract Management (SOW, MSA, NDA, Commercial Agreements & similar legal & subcontracting agreements)
• Managing the RFI/RFP process for large and mid-size deals
• Promotes communication with the clients and vendors within the assigned market area or skill set.
• Vendor Service Dispatching—Will supervise the team for timely dispatch of field engineers at site locations and implement sourcing skills while engaging with vendors to source the best field engineer.
• Evaluates clients' project requirements to determine the best practice sourcing solution; escalates deviations for client approvals / decision-making. Develops deep competency knowledge of the business and supplier community to assist with sourcing recommendations.
• Responsible for managing all stages of requisition activity.
• Oversees the use of VMS technology to ensure optimum, cost-effective, ti

📌 Support Service Program Manager/sr Manager Noida
🏢 Iron Systems
📍 Noida