Go-Grab is building the next generation of smart vending and convenience retail in India. We operate smart vending machines across leading colleges and high-footfall locations, bringing snacks, beverages and everyday essentials closer to consumers through technology-driven retail.
As we continue expanding across cities and campuses, we are looking for a Cluster Manager – City Operations to take ownership of our operations across a city/cluster.

About the RoleAs a Cluster Manager, you will be the city-level owner of Go-Grab's operations.
You will be responsible for ensuring that our machines are consistently operational, well-stocked and performing efficiently. This is a highly hands-on role involving people management, inventory, field operations, machine performance, vendor management and problem-solving.
You will work closely with the central operations, supply chain, technology and business teams to ensure smooth execution on the ground.

What you'll do• Own end-to-end operations for Go-Grab's machines across your assigned city/cluster
• Ensure high machine uptime,



product availability and operational performance
• Manage and supervise field teams, refillers, technicians and other on-ground partners
• Plan and monitor daily refilling, replenishment and inventory movement
• Track machine-level performance and identify underperforming locations
• Conduct regular RCA (Root Cause Analysis) for operational issues and implement corrective actions
• Ensure machines are properly maintained, clean, functional and customer-ready
• Monitor inventory, stock availability, expiry and product movement
• Coordinate with the warehouse/supply team to ensure timely replenishment
• Manage vendors and third-party service providers where required
• Handle escalations from colleges, customers and internal teams
• Build solid relationships with college/institution stakeholders at the operational level
• Support current machine installations and recent campus launches

What we're looking for•

📌 Cluster Manager Gurugram
🏢 Go-Grab
📍 Gurugram